City of Plano - User Portal
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City of Plano - User Portal

Registering with the City of Plano

To register, please complete all of the fields on the registration page and click the Submit button. If you have ever registered for the the following City of Plano online sites, you are already registered.  See further below under the Secret Question and Answer section for assistance with recovering your username and/or password.

  • Water Bill Online Payment
  • Plano Pure Products
  • Garage Sale Permits


Please remember to record your user name and password for future reference. To ensure you are entering the correct password, you are required to enter it twice and they must match. If you submit your information without completing all of the required fields, you must re-type the passwords as they will not repopulate.

Email Address

For security reasons, you must have an email address to register. Please enter your email address and then re-type it into the Confirm Email box to ensure accuracy of the email address.

Secret Question and Answer

Should you forget your login information after you register, you may use the Password Recovery tool and have your information emailed to you. For security reasons, you will be asked to answer the secret question you supplied during registration. If the answer is correct, you will be emailed your login information. Additionally, if you forget your User Name, you can use the Login Recovery tool by providing your email.

Terms of Service

You must agree to the Terms of Service in order to use many of the online services offered by the City of Plano.