Water

Water rates as of November 1, 2018

Meter Size Rate
3/4 inch $24.51
1 inch $24.51
1-1/2 inch $108.51
2 inch $171.25

Minimum charge based on meter size.

Gallons Rate per Gallon
First 1,000 gallons included in minimum meter charge
1,001 - 5,000 gallons $0.75 per 1,000 gallons
5,001 - 20,000 gallons $3.71 per 1,000 gallons
20,001 - 40,000 gallons $7.41 per 1,000 gallons
All over 40,000 gallons $8.98 per 1,000 gallons

The water charge is based on actual usage. In order to encourage conservation, the per unit charge (1 unit = 1,000 gallons) increases at higher volumes of usage.


Example: WATER $253.81

John Smith has a 3/4-inch meter with 42,500 gallons of consumption for the month.

Gallons Units Rate Total
0 - 1,000 = 1.00 x $24.51 = $24.51
1,001 - 5,000 = 4.00 x $ 0.75 = $ 3.00
5,001 - 20,000 = 15.00 x $ 3.71 = $55.65
20,001 - 40,000 = 20.00 x $ 7.41 = $148.20
Over 40,000 = 2.50 x $ 8.98 = $22.45
Total Gallons: 42,500 Water Portion of Bill: $253.81

Sewer

Sewer rates as of November 1, 2018

Meter Size Rate
3/4 inch $14.67
1 inch $14.67
1-1/2 inch $14.67
2 inch $14.67

Minimum charge based on meter size.

Gallons Rate per Gallon
First 1,000 gallons included in minimum meter charge
All over 1,000 gallons $5.80 per 1,000 gallons

Sewer charges on residential accounts are billed based on water consumption and the Winter Quarterly Averages of three consecutive winter periods. Click here for an explanation of how Winter Quarterly Averaging is calculated. Note: 1 unit = 1,000 gallons.


Example: SEWER $48.42

John Smith has a 3/4-inch meter and is billed a Winter Quarterly Average consumption of 6,820 gallons.

Gallons Units Rate Total
0 - 1,000 = 1.00 x $14.67 = $14.67
Over 1,000 = 5.82 x $ 5.80 = $33.75
Total Gallons: 6,820 Sewer Portion of Bill: $48.42

NOTE: New customers who have not established Winter Quarterly Averaging will be charged the current city average of 6,820 gallons.

Trash

Trash Cart Size Collection Rate
68 gallon $11.25 per month
95 gallon $16.10 per month
Extra trash cart $13.25 for each additional cart plus a $15 one-time delivery fee
Trash or recycle cart damaged by resident due to neglect, misuse, etc. Current replacement cost from vendor plus $15 delivery fee

John Smith requested a 95-gallon trash cart. Using table above, John's monthly collection rate is $16.10.

NOTE: Sales tax is applied to refuse services. John Smith's refuse sales tax is $1.33.

All residential customers in Plano are charged for refuse collection. Normally, this service is provided once a week. The City provides a 95 or 68 gallon trash cart and a recycling cart on wheels. Grass clippings and other yard debris are picked up if bagged in recyclable paper bags. These bags are available for purchase at the City of Plano Warehouse, 4100 W. Plano Parkway. Citizens are encouraged to mulch grass clippings and leave them on the lawn.

Drainage

Drainage Rates as of November 1, 2014

Residential Tier Size of Impervious Area (square feet)* Monthly Fee
R - 1 Less than 4,750 $3.10
R - 2 4,750 to 6,450 $4.15
R - 3 Greater than 6,450 $5.60

* Includes footprint of first floor, patio, garage and a pro rata portion adjustment of 3,000 square feet for streets, alleys and sidewalks.

It is necessary to maintain and repair existing storm drainage systems and to minimize natural stream erosion. This charge is passed on to customers and is based on square footage. The drainage fee is assessed as follows:


Example: DRAINAGE $5.60

The building footprint for John Smith's house is 4,171 square feet.

A. Square foot of your house: 4,171
B. Add 3,000 square feet for streets, alleys and sidewalks per Ordinance No. 402.048
C. Find total billable square footage: 7,171

  A + B = C
  4,171   3,000   7,171

D. Use drainage table to determine your monthly fee. In this example, the total billable square footage is greater than 6,450 square feet, therefore, the monthly fee is $5.60.

Non Residential Rates and Fees

Drainage

Commercial drainage fee is assessed at $0.075 per one hundred square feet of total impervious area, minimum bill of $3.15 per month.


Refuse Service

Commercial is handled through franchise third-party refuse service. For more information please call 972-769-4150.


Sewer Rates

Minimum Charge – based on meter size (Effective November 1, 2018)

Meter Size Rate
Up to 3/4 $14.67
1 inch $28.60
1-1/2 inch $51.73
2 inch $79.56
3 inch $153.66
4 inch $236.99
6 inch $468.60
8 inch $697.28
10 inch $1,070.73
Gallons Rate Per Gallon
First 1,000 gallons Included in minimum meter charge
All Over 1,000 gallons $5.80 per 1,000 gallons

There is no sewer charge for separately metered landscape irrigation systems.


Water Rates

Minimum Charge – based on meter size (Effective November 1, 2018)

Meter Size Rate
Up to 3/4 $24.51
1 inch $55.39
1-1/2 inch $108.51
2 inch $171.25
3 inch $338.52
4 inch $526.90
6 inch $1,049.88
8 inch $1,677.45
10 inch $2,409.81
Gallons Rate Per Gallon
First 1,000 gallons Included in minimum meter charge
All Over 1,000 gallons $3.71 per 1,000 gallons

* We are eliminating the 1,001-5,000 gallons tier for commercial

Separately Metered Irrigation Use Systems

First 1,000 Included in minimum meter charge
1,001 - 20,000 $3.71
All over 20,000 $7.41

Service Fees

Fees for Services

The City of Plano Customer and Utility Services Department offers a variety of services to our customers. Some services require a minimal fee. A service fee is charged for some non-emergency services. If you have any questions regarding whether you will be charged for a service, always ask. The following is a summary and brief description of service fees.

New Connect Fee
This is a one-time charge for initiating new service.
Service Connect Monday through Friday 8:00 a.m. - 4:59 p.m. $20.00
After Hours Service Weekdays 5:00 p.m. – 9:00 p.m., Saturdays & Holidays 8:00 - 9:00 p.m. $50.00
Non-Emergency service calls will not be accepted at anytime on Sundays.
Meter Test Fee
1-inch meter $35.00
2-inch meter $75.00
3-inch meter or larger meter $250.00 minimum

If you think your meter is measuring your water usage inaccurately, we will test it for you for a fee, payable in advance of scheduling the test. If the results of the test indicate that the meter is inaccurate, outside the industry standards, the fee will be refunded.

Non-Emergency Trip Fee
Most often this is for turning water off so that customers can make plumbing repairs.
Monday through Friday 8:00 a.m. - 5:00 p.m.
$20.00
Cut-Off Fees
These fees are charged if service is terminated for non-payment. Delinquent Fee
(This fee also applies should additional time be given to pay a delinquent account.)
$20.00
Reconnect Fee
Monday through Friday 8:00 a.m. - 4:59 p.m.
Monday through Friday 5:00 p.m. - 9:00 p.m.
Saturdays & Holidays 8:00 a.m. - 9:00 p.m.

$20.00
$50.00
$50.00
Inspection Only Service
Normally used by residents or businesses for inspection purposes.
This service is for a maximum of 24 hours and includes 1,000 gallons of water and sewer.
Usage over 1,000 gallons will result in additional charges.
$40.00

Sample Bill

Your Plano Utility Bill has a new look as of April 11, 2016.

PlanoSampleBill

Winter Quarter Average (Sewer)

About the WQA

Sewer charges are based on your residential water consumption. The Winter Quarter Average (WQA) was designed to allow customers to pay for usage based upon their winter month’s consumption. The winter months are used to calculate the average, as that time period provides a true picture of interior water use when water consumption is not impacted by outdoor water use such as filling swimming pools and heavy use of lawn sprinkler systems.

Benefits of Using WQA:

  • Sewer charges remain consistent each month
  • Three year rolling average spreads out the water use impact from weather conditions such as drought
  • Allows customers opportunity to lower their sewer bill by reducing water use during winter months
  • Accounts for changing household (i.e. children moving back from college)

Calculating WQA

The WQA will be calculated using the three lowest consumptions from the billing periods December through March (see graphic below). This will determine your average for the current winter quarter period. Next, the average from the two previous winter quarter periods will be added and re-averaged to create your current WQA. This process creates a continuous three year rolling average. Your new WQA is billed beginning in May of each year.

Winter Quarter Average